Shipping policy
At Calloway Supplies, We are based in the United Kingdom and ship all orders to customers in the United Kingdom. We prioritize providing you with fast and reliable shipping services all over the United Kingdom. Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.
Product Pricing
All prices are given in GBP (£). All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate.
Shipping Costs
We offer free shipping for all orders £500 and above. We charge a flat rate £9.99 for all orders under £500.
Shipping Locations:
We currently ship to the United Kingdom.
Order processing and processing time:
Orders are processed within 1-2 business days (Mon - Fri). Our cut-off time is 2:00 PM (GMT) Greenwich Mean Time (London).
Processing time includes reviewing your order, quality control and packaging.
Breakdown of shipping costs, times and service providers:
We strive to handle your shipments with speed and care, selecting the most suitable shipping company for your location to ensure quick and secure delivery of your orders.
All shipping costs shown at checkout are final—no hidden fees or extra handling charges.
Couriers we use for express shipping are Royal Mail, DPD and FEDEX
Delivery time and cost:
Standard delivery time: 7 - 21 business days (Mon - Fri)
We offer free shipping for all orders £500 and above. We charge a flat rate £9.99 for all orders under £500.
Tracking information will be provided via email once your order has been dispatched
After your product is shipped, you can track your shipment’s progress both on the carrier’s website. If you experience any delays or issues with your order, please contact us at info@callowaysupplies.com for prompt assistance.
Order/shipping tracking:
You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s). The tracking number will be active within 48 hours.
Order cancellation:
To cancel your order, please contact us at info@callowaysupplies.com within 12 hours of placing your order. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.
Damaged goods
We take great care in the packaging of your orders, but if your items arrive damaged, please contact us immediately at info@callowaysupplies.com or call us at +44 0333 050 4565 Include your order number and photos of the damaged goods. We will resolve the issue promptly, either by replacement or refund.
Change of address
If you need to change the delivery address of your order, please contact our customer service team as soon as possible at info@callowaysupplies.com or call us on +44 0333 050 4565 Address changes can only be made before the order is processed and shipped. Once the order is on its way, we are unable to change the delivery address.
Return policy
If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please visit our page (https://callowaysupplies.com/policies/refund-policy) for detailed information on returning an item.
If you have any questions, you can find our contact details in the imprint.
Contact us
Company Name: Calloway Supplies
Company Registration Number: 16258278
Address: 4 The Causeway, Buntingford, England, SG9 9ET, United Kingdom.
Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)
Phone: +44 0333 050 4565
Email: info@callowaysupplies.com
Thank you for choosing the Calloway Supplies. We look forward to providing you with a first-class service. We value your business and strive to provide you with the best service possible.
Happy shopping!